7. Key activities These are the most A company’s key important activities that must occur for the business model displayed on the Canvas to be effective. At this point, it is essential to carry out the relevant studies to assess the impact that the company’s activities may have on the market.
8. Key partners
Within the Canvas customer relationship model we can define key partners as the network of suppliers and partners that help a company create its value proposition.
Associations can be classified as follows:
Strategic alliance between competitors (also known as coopetition);
External companies;
Relationships between buyers and suppliers.
9. Cost structure
The cost structure of a business is defined as the monetary cost of operating as a business. The following questions can help establish the cost structure:
How much does it cost to develop key activities?
What is the cost of your key dataset resources and key partners?
How much does it cost to achieve the value proposition for your customers?
Are there additional costs to running a business?
What is the cost of your business?
As you may have noticed, the Customer Relationship Canvas model allows you to easily visualize the complete picture of your business. But to better manage your relationships with your consumers and provide optimal experiences, you need tools that fit your needs.
Zendesk customer service software is designed to help agents deliver a faster, more personal experience to customers.
With this tool, you can what inspired you to start your own business? utomate some of the processes you have defined in the Canvas customer relationship model and use them to strengthen your relationship with your customers. Among its functions you can find:
Self-service;
knowledge base;
integrated chat;
help center that uses america email Artificial Intelligence.
Because communication channels are central to Canva’s customer engagement model , Zendesk’s end-to-end customer service solution is an omnichannel software.