If most of your answers are “yes”, then you need to re-examine the tools you use. Last question – does your team (the entire organization) have access to the latest and same customer information?
These aren’t just problems. They’re obstacles to achieving your goals and ROI! That’s where technology like CRM comes into play.
So, why do you need a CRM?
Because of the following proven statistics!
- 74 % of businesses say CRM software vietnam phone number data improves access to customer data.1
- 92 % of study participants said CRM and the data within it are important to achieving revenue goals.2
Today, CRMs act as more than just record keepers. They are advanced applications that help you maintain in-depth contact records, help your sales team close more closes, create successful marketing campaigns, and build a strong customer support team.
And then they go beyond that. They hold all how hubspot sales the information about your customers – from interactions to historical data, which helps you improve customer engagement and build great customer relationships at every level.
If you’re new to CRM, click here . Let us elaborate on how a feature-rich CRM like Vtiger can help your business.
Centralized data across the organization
Teams often work in xylos and may use different tools to store data. The result? Data becomes fragmented. In order for your teams to collaborate and successfully complete their missions, they need to be able to access the latest and identical customer data.
Vtiger CRM’s powerful contact management business sale lead system helps you store, manage, and share customer data. It empowers your marketing, sales, and support teams with precise data, reducing room for errors and duplication. It increases their potential to engage, make informed decisions, and build a great customer experience.
Unified data (360-degree customer view)
Vtiger’s One View feature captures customer data from multiple applications and helps you manage that data from your CRM. It provides a 360-degree view of your customers from different modules and helps your team collaborate better.
You can understand customer pain points, uncover needs, and review history to create better conversations. With One View, your team can ensure a best-in-class customer experience through real-time action and behavioral insights.
CRM for multiple vertical industries
If you’re mapping your customer’s journey from prospect to returning customer, our CRM will be with you every step of the way.
From lead generation to campaigns, from contact management to deal management to customer support, CRM supports all possible activities. You can manage projects, generate reports, and even create training programs.
Vtiger CRM caters to many industry verticals and can be easily customized for your business. Our latest is an add-on for the construction industry.