With the integrations What are the available, your customers will be able to contact you through their preferr messaging app, such as WhatsApp or Facebook Messenger or Twitter direct messages.
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Service channels can be us for different moments of interaction with customers.
For example, the types of care that can be provid include:
SAC : more focus on clarifying doubts, opening calls, general information, etc.
Sales support: to provide guidance on products and services and assist with the customer’s purchasing decision
Technical support: for questions relat to the operation and installation of equipment and products
Consumer advocate : superior level gambling database of service, us when other channels were not sufficient to resolve the customer’s complaint.
How does the digital service work?
The digital service works through the Internet and consists of using digital channels to interact with the public.
This strategy includes several of the tools mention above, such as messaging applications, social networks, chat, among others.
The more service channels your company
0ffers, the greater the chances of raising customer satisfaction and improving their relationship with the brand.
However, integrating these this is how my business start means of communication is essential to ensure fluidity and good service.
If you ne to buy more shampoo to wash your hair, it doesn’t matter if Netflix includes all your favorite movies on the america email platform. These nes belong to different categories (biological ne and leisure ne, for example) and are satisfi independently.
This aspect contrasts with neoclassical consumer theory , which believes that the lack of a product or service can be compensat by the supply of others in greater quantity.